Launchpad reduces your IT support costs by around 50%

Reduce your IT support costs by around 50%

Launchpad makes supporting IT easy

Don’t be pressured into renewing your IT hardware. Your OEM won’t admit this, but there is more life in your IT systems after the warranty has expired.

Launchpad extends the life of your IT assets and keeps them running for years to come with our smarter post warranty solutions, improving your ROI with average savings of 50%. We support multi vendor IT equipment past its warranty period, through to and beyond the end of its service life up to its eventual disposal, delivering best in class service regardless of the size, complexity or location of your estate.

Our global support team is available 24×7 to provide the level of service you need. Your systems will be supported and cared for by highly trained product specialist engineers.

Extend the life of your IT now
Reduce Data Centre Costs

Our Automated Maintenance Process

Launchpad offers a fully automated maintenance service that streamlines the hardware support process and helps you improve your data centre uptime. The old way of managing a data centre is reactionary, time consuming, costly and outdated. Whether you’re monitoring storage, server, or network devices, Launchpad reduces the number of touchpoints between you and a maintenance solution to two easy steps:

  • Proactive fault protection – Launchpad assists in proactively identifying faults 24×7 without the need for customer action of any kind

  • Alerts – Launchpad provides more informed alerts, resulting in better prepared responses and a greater percentage of first time fixes

Launchpad Engineering Expertise

Your equipment will be supported by a specialist team of level 3 engineers with an average of 15 years’ experience supporting OEM specific servers, storage and network technologies. Local field service engineering teams are based in 140 countries around the world, ensuring that they can be onsite when required to provide the level of service you need.

Our professional support service includes:

  • Initial support diagnostics provided within 15 seconds of
    system failure via automated management software

  • Global support capabilities in over 140 countries

  • Onsite engineer access in under 4 hours

  • Over 160 stocking locations globally

  • Over 350,000 genuine OEM parts

  • Remote monitoring and management

  • Maximised hardware uptime

Launchpad Engineering Expertise

Your equipment will be supported by a specialist team of level 3 engineers with an average of 15 years’ experience supporting OEM specific servers, storage and network technologies. Local field service engineering teams are based in 140 countries around the world, ensuring that they can be onsite when required to provide the level of service you need.

Our professional support service includes:

  • Initial support diagnostics provided within 15 seconds of system failure via automated management software

  • Global support capabilities in over 140 countries

  • Onsite engineer access in under 4 hours

  • Over 160 stocking locations globally

  • Over 350,000 genuine OEM parts

  • Remote monitoring and management

  • Maximised hardware uptime

Professional post warranty support beyond end of service life

Speak to us about automated support

Our Service Levels

Choose from a range of flexible SLAs:

24x7x4

  • 24 hours a day, 7 days a week

  • Initial diagnosis via remote monitoring management tool, or over the phone

  • Field Engineer onsite (if required) within 4 hours of initial contact

9x5x4

  • 9 hours a day, 5 days a week – 8:00 AM to 5:00 PM, Monday through Friday

  • Initial diagnosis via remote monitoring management tool, or over the phone

  • Field Engineer onsite (if required) within 4 hours of initial contact

NBD (Next Business Day)

  • Initial diagnosis via remote monitoring management tool, or over the phone

  • Field Engineer onsite (if required) the following business day after initial contact

Other service levels are available and can be customised to meet your business needs. SLAs can be modified at any time during the contract period, and equipment can be added or removed at any time ensuring that you only pay for the support you need. Please contact us for more information or to request a no-obligation quote.

Get Launchpad support now

Supported Products

We support systems and devices from all the leading manufacturers including EMC, NetApp, HPE, IBM, Dell, HDS, Sun Oracle, Cisco and Brocade.

We also support a range of other products from many other manufacturers, please contact us if you don’t see your product listed.

Click on a manufacturer to see supported products

EMC support made easy

Launchpad offers a smarter way to extend the life of your EMC hardware beyond its warranty period, reducing your EMC support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of EMC storage hardware and software. 

Launchpad supports the following EMC devices:

  • EMC VNX

  • EMC VNXe

  • EMC CLARiiON

  • EMC Celerra

  • EMC VMAX

  • EMC Connectrix

  • EMC Unity

  • EMC Data Domain

  • EMC XtremIO

  • EMC Isilon

  • EMC Symmetrix

  • MC Virtual Tape Library

  • EMC RecoverPoint

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about EMC support

NetApp support made easy

Launchpad offers a smarter way to extend the life of your NetApp hardware beyond its warranty period, reducing your NetApp support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of NetApp storage hardware and software. 

Launchpad supports the following NetApp devices:

  • NetApp FAS200

  • NetApp FAS2000

  • NetApp FAS3000

  • NetApp FAS6000

  • NetApp FAS900-NetStor

  • NetApp StorVault

  • NetApp V-Series

  • NetApp IBM N-Series

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about NetApp support

HPE support made easy

Launchpad offers a smarter way to extend the life of your HPE hardware beyond its warranty period, reducing your HPE support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HPE storage hardware and software. 

Launchpad supports the following HPE devices:

  • HP 3PAR

  • HP StoreServ

  • HP3000

  • HP9000

  • HP All-in-One Storage

  • HP EVA

  • HP MSL Tape Libraries

  • HP ESL Tape Libraries

  • HP EML Tape Libraries

  • HP VLS Tape Libraries

  • HP StoreVirtual

  • HP P4000

  • HP LeftHand

  • HP XP

  • HP 9000

  • HP P9500

  • HP Procurve

  • HP Integrity

  • HP Proliant BladeSystem

  • HP Proliant Rackmount

  • HP Proliant Tower

  • HP B-Series Switches

  • HP NetServer

  • HP NonStop Systems

  • HP StoreEasy

  • HP P2000

  • HP MSA

  • HP StoreOnce

  • HP D2D

  • HP SureStore

  • HP Cisco Catalyst Interconnects

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about HPE support

IBM support made easy

Launchpad offers a smarter way to extend the life of your IBM hardware beyond its warranty period, reducing your IBM support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of IBM storage hardware and software. 

Launchpad supports the following IBM devices:

  • IBM BladeCenter

  • IBM iSeries

  • IBM FlashSystem

  • IBM pSeries

  • IBM Storwize 

  • IBM Power

  • IBM Power 8

  • IBM System Storage

  • IBM TotalStorage

  • IBM XIV

  • IBM xSeries

  • IBM zSeries (Mainframe)

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about IBM support

Dell support made easy

Launchpad offers a smarter way to extend the life of your Dell hardware beyond its warranty period, reducing your Dell support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Dell storage hardware and software. 

Launchpad supports the following Dell devices:

  • Dell EqualLogic

  • Dell PowerVault

  • Dell EMC Devices

  • Dell Compellent

  • Dell PowerEdge (PE)

  • Dell PowerConnect

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Dell support

HDS support made easy

Launchpad offers a smarter way to extend the life of your HDS hardware beyond its warranty period, reducing your HDS support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HDS storage hardware and software. 

Launchpad supports the following HDS devices:

  • Hitachi AMS

  • Hitachi Freedom

  • Hitachi Lightning

  • Hitachi NAS

  • Hitachi Thunder

  • Hitachi USP

  • Hitachi VSP

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about HDS support

Sun/Oracle support made easy

Launchpad offers a smarter way to extend the life of your Sun/Oracle hardware beyond its warranty period, reducing your Sun/Oracle support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Sun/Oracle storage hardware and software. 

Launchpad supports the following Sun/Oracle devices:

  • Sun/Oracle SPARCstorage

  • Sun/Oracle Sun Storage

  • Sun/Oracle StorEdge

  • Sun/Oracle StorageTek

  • Sun/Oracle UltraSPARC

  • Sun/Oracle Sun Fire V

  • Sun/Oracle SPARC Enterprise

  • Sun/Oracle Sun Fire UltraSPARC

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Sun/Oracle support

Cisco support made easy

Launchpad offers a smarter way to extend the life of your Cisco hardware beyond its warranty period, reducing your Cisco support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Cisco networking hardware and software. 

Launchpad supports the following Cisco devices:

  • Cisco MCS

  • Cisco UCS

  • Cisco Catalyst Switches

  • Cisco Routers

  • Cisco Security Appliances

  • Cisco MDS Fibre Switches

  • Cisco Nexus

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Cisco support

Brocade support made easy

Launchpad offers a smarter way to extend the life of your Brocade hardware beyond its warranty period, reducing your Brocade support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Brocade networking hardware and software. 

Launchpad supports the following Brocade devices:

  • Silkworm SAN Switches

  • VDX

  • MLX, MLXe

  • DCX

  • NetIron

  • FastIron SX Series

  • ServerIron

  • ICX

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Brocade support

Juniper support made easy

Launchpad offers a smarter way to extend the life of your Juniper hardware beyond its warranty period, reducing your Juniper support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Juniper networking hardware and software. 

Launchpad supports the following Juniper devices:

  • ACX Series

  • EX Series

  • Junos Series

  • MX Series

  • FX Series

  • SRX Series

  • T4000

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Juniper support

Lenovo support made easy

Lenovo has been supplying industry-leading rackmount, blade and tower servers around the globe since acquiring IBM’s x86 server business in 2014.

Launchpad offers a smarter way to extend the life of your Lenovo hardware beyond its warranty
period, reducing your Lenovo support costs by an average of 50%.

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Lenovo storage hardware and software.

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Lenovo support

Click on a manufacturer to see supported products


EMC support made easy

Launchpad offers a smarter way to extend the life of your EMC hardware beyond its warranty period, reducing your EMC support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of EMC storage hardware and software. 

Launchpad supports the following EMC devices:

  • EMC VNX

  • EMC VNXe

  • EMC CLARiiON

  • EMC Celerra

  • EMC VMAX

  • EMC Connectrix

  • EMC Unity

  • EMC Data Domain

  • EMC XtremIO

  • EMC Isilon

  • EMC Symmetrix

  • MC Virtual Tape Library

  • EMC RecoverPoint

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about EMC support


NetApp support made easy

Launchpad offers a smarter way to extend the life of your NetApp hardware beyond its warranty period, reducing your NetApp support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of NetApp storage hardware and software. 

Launchpad supports the following NetApp devices:

  • NetApp FAS200

  • NetApp FAS2000

  • NetApp FAS3000

  • NetApp FAS6000

  • NetApp FAS900-NetStor

  • NetApp StorVault

  • NetApp V-Series

  • NetApp IBM N-Series

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about NetApp support


HPE support made easy

Launchpad offers a smarter way to extend the life of your HPE hardware beyond its warranty period, reducing your HPE support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HPE storage hardware and software. 

Launchpad supports the following HPE devices:

  • HP 3PAR

  • HP StoreServ

  • HP3000

  • HP9000

  • HP All-in-One Storage

  • HP EVA

  • HP MSL Tape Libraries

  • HP ESL Tape Libraries

  • HP EML Tape Libraries

  • HP VLS Tape Libraries

  • HP StoreVirtual

  • HP P4000

  • HP LeftHand

  • HP XP

  • HP 9000

  • HP P9500

  • HP Procurve

  • HP Integrity

  • HP Proliant BladeSystem

  • HP Proliant Rackmount

  • HP Proliant Tower

  • HP B-Series Switches

  • HP NetServer

  • HP NonStop Systems

  • HP StoreEasy

  • HP P2000

  • HP MSA

  • HP StoreOnce

  • HP D2D

  • HP SureStore

  • HP Cisco Catalyst Interconnects

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about HPE support



IBM support made easy

Launchpad offers a smarter way to extend the life of your IBM hardware beyond its warranty period, reducing your IBM support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of IBM storage hardware and software. 

Launchpad supports the following IBM devices:

  • IBM BladeCenter

  • IBM iSeries

  • IBM FlashSystem

  • IBM pSeries

  • IBM Storwize 

  • IBM Power

  • IBM Power 8

  • IBM System Storage

  • IBM TotalStorage

  • IBM XIV

  • IBM xSeries

  • IBM zSeries (Mainframe)

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about IBM support


Dell support made easy

Launchpad offers a smarter way to extend the life of your Dell hardware beyond its warranty period, reducing your Dell support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Dell storage hardware and software. 

Launchpad supports the following Dell devices:

  • Dell EqualLogic

  • Dell PowerVault

  • Dell EMC Devices

  • Dell Compellent

  • Dell PowerEdge (PE)

  • Dell PowerConnect

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Dell support


HDS support made easy

Launchpad offers a smarter way to extend the life of your HDS hardware beyond its warranty period, reducing your HDS support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HDS storage hardware and software. 

Launchpad supports the following HDS devices:

  • Hitachi AMS

  • Hitachi Freedom

  • Hitachi Lightning

  • Hitachi NAS

  • Hitachi Thunder

  • Hitachi USP

  • Hitachi VSP

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about HDS support


Sun/Oracle support made easy

Launchpad offers a smarter way to extend the life of your Sun/Oracle hardware beyond its warranty period, reducing your Sun/Oracle support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Sun/Oracle storage hardware and software. 

Launchpad supports the following Sun/Oracle devices:

  • Sun/Oracle SPARCstorage

  • Sun/Oracle Sun Storage

  • Sun/Oracle StorEdge

  • Sun/Oracle StorageTek

  • Sun/Oracle UltraSPARC

  • Sun/Oracle Sun Fire V

  • Sun/Oracle SPARC Enterprise

  • Sun/Oracle Sun Fire UltraSPARC

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Sun/Oracle support


Cisco support made easy

Launchpad offers a smarter way to extend the life of your Cisco hardware beyond its warranty period, reducing your Cisco support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Cisco networking hardware and software. 

Launchpad supports the following Cisco devices:

  • Cisco MCS

  • Cisco UCS

  • Cisco Catalyst Switches

  • Cisco Routers

  • Cisco Security Appliances

  • Cisco MDS Fibre Switches

  • Cisco Nexus

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Cisco support


Brocade support made easy

Launchpad offers a smarter way to extend the life of your Brocade hardware beyond its warranty period, reducing your Brocade support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Brocade networking hardware and software. 

Launchpad supports the following Brocade devices:

  • Silkworm SAN Switches

  • VDX

  • MLX, MLXe

  • DCX

  • NetIron

  • FastIron SX Series

  • ServerIron

  • ICX

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Brocade support


Juniper support made easy

Launchpad offers a smarter way to extend the life of your Juniper hardware beyond its warranty period, reducing your Juniper support costs by an average of 50%. 

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Juniper networking hardware and software. 

Launchpad supports the following Juniper devices:

  • ACX Series

  • EX Series

  • Junos Series

  • MX Series

  • FX Series

  • SRX Series

  • T4000

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Juniper support


Lenovo support made easy

Lenovo has been supplying industry-leading rackmount, blade and tower servers around the globe since acquiring IBM’s x86 server business in 2014.

Launchpad offers a smarter way to extend the life of your Lenovo hardware beyond its warranty
period, reducing your Lenovo support costs by an average of 50%.

Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Lenovo storage hardware and software.

Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.

Please contact us for pricing or if you would like to learn more about our smarter support service.

Contact us about Lenovo support

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Launchpad’s smarter data centre solutions make IT easy

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Launchpad’s smarter data centre solutions make IT easy