Launchpad reduces your IT support costs by around 50%
Reduce your IT support costs by around 50%
Launchpad makes supporting IT easy
Don’t be pressured into renewing your IT hardware. Your OEM won’t admit this, but there is more life in your IT systems after the warranty has expired.
Launchpad extends the life of your IT assets and keeps them running for years to come with our smarter post warranty solutions, improving your ROI with average savings of 50%. We support multi vendor IT equipment past its warranty period, through to and beyond the end of its service life up to its eventual disposal, delivering best in class service regardless of the size, complexity or location of your estate.
Our global support team is available 24×7 to provide the level of service you need. Your systems will be supported and cared for by highly trained product specialist engineers.
Our Automated Maintenance Process
Launchpad offers a fully automated maintenance service that streamlines the hardware support process and helps you improve your data centre uptime. The old way of managing a data centre is reactionary, time consuming, costly and outdated. Whether you’re monitoring storage, server, or network devices, Launchpad reduces the number of touchpoints between you and a maintenance solution to two easy steps:
Proactive fault protection – Launchpad assists in proactively identifying faults 24×7 without the need for customer action of any kind
Alerts – Launchpad provides more informed alerts, resulting in better prepared responses and a greater percentage of first time fixes
Launchpad Engineering Expertise
Your equipment will be supported by a specialist team of level 3 engineers with an average of 15 years’ experience supporting OEM specific servers, storage and network technologies. Local field service engineering teams are based in 140 countries around the world, ensuring that they can be onsite when required to provide the level of service you need.
Our professional support service includes:
Initial support diagnostics provided within 15 seconds of
system failure via automated management softwareGlobal support capabilities in over 140 countries
Onsite engineer access in under 4 hours
Over 160 stocking locations globally
Over 350,000 genuine OEM parts
Remote monitoring and management
Maximised hardware uptime
Launchpad Engineering Expertise
Your equipment will be supported by a specialist team of level 3 engineers with an average of 15 years’ experience supporting OEM specific servers, storage and network technologies. Local field service engineering teams are based in 140 countries around the world, ensuring that they can be onsite when required to provide the level of service you need.
Our professional support service includes:
Initial support diagnostics provided within 15 seconds of system failure via automated management software
Global support capabilities in over 140 countries
Onsite engineer access in under 4 hours
Over 160 stocking locations globally
Over 350,000 genuine OEM parts
Remote monitoring and management
Maximised hardware uptime
Professional post warranty support beyond end of service life
Our Service Levels
Choose from a range of flexible SLAs:
24x7x4
24 hours a day, 7 days a week
Initial diagnosis via remote monitoring management tool, or over the phone
Field Engineer onsite (if required) within 4 hours of initial contact
9x5x4
9 hours a day, 5 days a week – 8:00 AM to 5:00 PM, Monday through Friday
Initial diagnosis via remote monitoring management tool, or over the phone
Field Engineer onsite (if required) within 4 hours of initial contact
NBD (Next Business Day)
Initial diagnosis via remote monitoring management tool, or over the phone
Field Engineer onsite (if required) the following business day after initial contact
Other service levels are available and can be customised to meet your business needs. SLAs can be modified at any time during the contract period, and equipment can be added or removed at any time ensuring that you only pay for the support you need. Please contact us for more information or to request a no-obligation quote.
Supported Products
We support systems and devices from all the leading manufacturers including EMC, NetApp, HPE, IBM, Dell, HDS, Sun Oracle, Cisco and Brocade.
We also support a range of other products from many other manufacturers, please contact us if you don’t see your product listed.
Click on a manufacturer to see supported products
EMC support made easy
Launchpad offers a smarter way to extend the life of your EMC hardware beyond its warranty period, reducing your EMC support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of EMC storage hardware and software.
Launchpad supports the following EMC devices:
EMC VNX
EMC VNXe
EMC CLARiiON
EMC Celerra
EMC VMAX
EMC Connectrix
EMC Unity
EMC Data Domain
EMC XtremIO
EMC Isilon
EMC Symmetrix
MC Virtual Tape Library
EMC RecoverPoint
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
NetApp support made easy
Launchpad offers a smarter way to extend the life of your NetApp hardware beyond its warranty period, reducing your NetApp support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of NetApp storage hardware and software.
Launchpad supports the following NetApp devices:
NetApp FAS200
NetApp FAS2000
NetApp FAS3000
NetApp FAS6000
NetApp FAS900-NetStor
NetApp StorVault
NetApp V-Series
NetApp IBM N-Series
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
HPE support made easy
Launchpad offers a smarter way to extend the life of your HPE hardware beyond its warranty period, reducing your HPE support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HPE storage hardware and software.
Launchpad supports the following HPE devices:
HP 3PAR
HP StoreServ
HP3000
HP9000
HP All-in-One Storage
HP EVA
HP MSL Tape Libraries
HP ESL Tape Libraries
HP EML Tape Libraries
HP VLS Tape Libraries
HP StoreVirtual
HP P4000
HP LeftHand
HP XP
HP 9000
HP P9500
HP Procurve
HP Integrity
HP Proliant BladeSystem
HP Proliant Rackmount
HP Proliant Tower
HP B-Series Switches
HP NetServer
HP NonStop Systems
HP StoreEasy
HP P2000
HP MSA
HP StoreOnce
HP D2D
HP SureStore
HP Cisco Catalyst Interconnects
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
IBM support made easy
Launchpad offers a smarter way to extend the life of your IBM hardware beyond its warranty period, reducing your IBM support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of IBM storage hardware and software.
Launchpad supports the following IBM devices:
IBM BladeCenter
IBM iSeries
IBM FlashSystem
IBM pSeries
IBM Storwize
IBM Power
IBM Power 8
IBM System Storage
IBM TotalStorage
IBM XIV
IBM xSeries
IBM zSeries (Mainframe)
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Dell support made easy
Launchpad offers a smarter way to extend the life of your Dell hardware beyond its warranty period, reducing your Dell support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Dell storage hardware and software.
Launchpad supports the following Dell devices:
Dell EqualLogic
Dell PowerVault
Dell EMC Devices
Dell Compellent
Dell PowerEdge (PE)
Dell PowerConnect
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
HDS support made easy
Launchpad offers a smarter way to extend the life of your HDS hardware beyond its warranty period, reducing your HDS support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HDS storage hardware and software.
Launchpad supports the following HDS devices:
Hitachi AMS
Hitachi Freedom
Hitachi Lightning
Hitachi NAS
Hitachi Thunder
Hitachi USP
Hitachi VSP
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Sun/Oracle support made easy
Launchpad offers a smarter way to extend the life of your Sun/Oracle hardware beyond its warranty period, reducing your Sun/Oracle support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Sun/Oracle storage hardware and software.
Launchpad supports the following Sun/Oracle devices:
Sun/Oracle SPARCstorage
Sun/Oracle Sun Storage
Sun/Oracle StorEdge
Sun/Oracle StorageTek
Sun/Oracle UltraSPARC
Sun/Oracle Sun Fire V
Sun/Oracle SPARC Enterprise
Sun/Oracle Sun Fire UltraSPARC
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Cisco support made easy
Launchpad offers a smarter way to extend the life of your Cisco hardware beyond its warranty period, reducing your Cisco support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Cisco networking hardware and software.
Launchpad supports the following Cisco devices:
Cisco MCS
Cisco UCS
Cisco Catalyst Switches
Cisco Routers
Cisco Security Appliances
Cisco MDS Fibre Switches
Cisco Nexus
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Brocade support made easy
Launchpad offers a smarter way to extend the life of your Brocade hardware beyond its warranty period, reducing your Brocade support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Brocade networking hardware and software.
Launchpad supports the following Brocade devices:
Silkworm SAN Switches
VDX
MLX, MLXe
DCX
NetIron
FastIron SX Series
ServerIron
ICX
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Juniper support made easy
Launchpad offers a smarter way to extend the life of your Juniper hardware beyond its warranty period, reducing your Juniper support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Juniper networking hardware and software.
Launchpad supports the following Juniper devices:
ACX Series
EX Series
Junos Series
MX Series
FX Series
SRX Series
T4000
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Lenovo support made easy
Lenovo has been supplying industry-leading rackmount, blade and tower servers around the globe since acquiring IBM’s x86 server business in 2014.
Launchpad offers a smarter way to extend the life of your Lenovo hardware beyond its warranty
period, reducing your Lenovo support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Lenovo storage hardware and software.
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Click on a manufacturer to see supported products
EMC support made easy
Launchpad offers a smarter way to extend the life of your EMC hardware beyond its warranty period, reducing your EMC support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of EMC storage hardware and software.
Launchpad supports the following EMC devices:
EMC VNX
EMC VNXe
EMC CLARiiON
EMC Celerra
EMC VMAX
EMC Connectrix
EMC Unity
EMC Data Domain
EMC XtremIO
EMC Isilon
EMC Symmetrix
MC Virtual Tape Library
EMC RecoverPoint
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
NetApp support made easy
Launchpad offers a smarter way to extend the life of your NetApp hardware beyond its warranty period, reducing your NetApp support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of NetApp storage hardware and software.
Launchpad supports the following NetApp devices:
NetApp FAS200
NetApp FAS2000
NetApp FAS3000
NetApp FAS6000
NetApp FAS900-NetStor
NetApp StorVault
NetApp V-Series
NetApp IBM N-Series
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
HPE support made easy
Launchpad offers a smarter way to extend the life of your HPE hardware beyond its warranty period, reducing your HPE support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HPE storage hardware and software.
Launchpad supports the following HPE devices:
HP 3PAR
HP StoreServ
HP3000
HP9000
HP All-in-One Storage
HP EVA
HP MSL Tape Libraries
HP ESL Tape Libraries
HP EML Tape Libraries
HP VLS Tape Libraries
HP StoreVirtual
HP P4000
HP LeftHand
HP XP
HP 9000
HP P9500
HP Procurve
HP Integrity
HP Proliant BladeSystem
HP Proliant Rackmount
HP Proliant Tower
HP B-Series Switches
HP NetServer
HP NonStop Systems
HP StoreEasy
HP P2000
HP MSA
HP StoreOnce
HP D2D
HP SureStore
HP Cisco Catalyst Interconnects
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
IBM support made easy
Launchpad offers a smarter way to extend the life of your IBM hardware beyond its warranty period, reducing your IBM support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of IBM storage hardware and software.
Launchpad supports the following IBM devices:
IBM BladeCenter
IBM iSeries
IBM FlashSystem
IBM pSeries
IBM Storwize
IBM Power
IBM Power 8
IBM System Storage
IBM TotalStorage
IBM XIV
IBM xSeries
IBM zSeries (Mainframe)
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Dell support made easy
Launchpad offers a smarter way to extend the life of your Dell hardware beyond its warranty period, reducing your Dell support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Dell storage hardware and software.
Launchpad supports the following Dell devices:
Dell EqualLogic
Dell PowerVault
Dell EMC Devices
Dell Compellent
Dell PowerEdge (PE)
Dell PowerConnect
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
HDS support made easy
Launchpad offers a smarter way to extend the life of your HDS hardware beyond its warranty period, reducing your HDS support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of HDS storage hardware and software.
Launchpad supports the following HDS devices:
Hitachi AMS
Hitachi Freedom
Hitachi Lightning
Hitachi NAS
Hitachi Thunder
Hitachi USP
Hitachi VSP
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Sun/Oracle support made easy
Launchpad offers a smarter way to extend the life of your Sun/Oracle hardware beyond its warranty period, reducing your Sun/Oracle support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Sun/Oracle storage hardware and software.
Launchpad supports the following Sun/Oracle devices:
Sun/Oracle SPARCstorage
Sun/Oracle Sun Storage
Sun/Oracle StorEdge
Sun/Oracle StorageTek
Sun/Oracle UltraSPARC
Sun/Oracle Sun Fire V
Sun/Oracle SPARC Enterprise
Sun/Oracle Sun Fire UltraSPARC
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Cisco support made easy
Launchpad offers a smarter way to extend the life of your Cisco hardware beyond its warranty period, reducing your Cisco support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Cisco networking hardware and software.
Launchpad supports the following Cisco devices:
Cisco MCS
Cisco UCS
Cisco Catalyst Switches
Cisco Routers
Cisco Security Appliances
Cisco MDS Fibre Switches
Cisco Nexus
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Brocade support made easy
Launchpad offers a smarter way to extend the life of your Brocade hardware beyond its warranty period, reducing your Brocade support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Brocade networking hardware and software.
Launchpad supports the following Brocade devices:
Silkworm SAN Switches
VDX
MLX, MLXe
DCX
NetIron
FastIron SX Series
ServerIron
ICX
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Juniper support made easy
Launchpad offers a smarter way to extend the life of your Juniper hardware beyond its warranty period, reducing your Juniper support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Juniper networking hardware and software.
Launchpad supports the following Juniper devices:
ACX Series
EX Series
Junos Series
MX Series
FX Series
SRX Series
T4000
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Lenovo support made easy
Lenovo has been supplying industry-leading rackmount, blade and tower servers around the globe since acquiring IBM’s x86 server business in 2014.
Launchpad offers a smarter way to extend the life of your Lenovo hardware beyond its warranty
period, reducing your Lenovo support costs by an average of 50%.
Our expert engineers and support team operate 24×7 to deliver extended
warranty support for a comprehensive range of Lenovo storage hardware and software.
Service levels can be customised to meet your business needs and can be modified at any time during the contract period. Equipment can be added or removed at any time ensuring that you only pay for the support you need.
Please contact us for pricing or if you would like to learn more about our smarter support service.
Launchpad’s smarter data centre solutions make IT easy